Our Big Heart
We started Big Heart Media to help brave brands grow with intention and imagination.
​
We believe good design isn’t just aesthetic. It’s functional, joyful, and scalable.
​
By blending bold ideas with real-world systems, we give businesses the tools to grow with clarity and confidence.
Whether you’re building your brand, refreshing your visuals, or creating a content engine that works as hard as you do - we’re here to help.
Founding Story
We built Big Heart Media on the foundations of a six-year working relationship rooted in trust, collaboration, and shared values. Over time, the three of us realised that our combined expertise in creative strategy, design, and operations gave us a unique ability to help organisations not only grow, but grow with purpose.
We created Big Heart Media because we believe in supporting organisations with equal footing, and that includes startups, social enterprises, growing businesses and cultural initiatives alike. Our focus is on community and culture: from Indigenous groups to grassroots movements, from growing companies to global-facing organisations.
What unites our work is a commitment to building systems that scale, stories that resonate, design that wows, and strategies that endure. Big Heart Media exists to help ideas take root, flourish, and leave a lasting impact.
Michael Ross
Creative & Systems
Michael is a creative strategist and systems architect with a background in architecture, publishing, and global storytelling. He spent six years as Ai Weiwei’s designer, then led the creative vision at NABU as Chief Creative Officer, building its entire content engine and publishing arm from the ground up. He has developed scalable creative processes, authored children’s books with partners like Dr. Jinpa Thupten Langri, Colgate, Maximum Effort, HP, WhatsApp, and produced multilingual content for communities around the world. Michael brings deep expertise in branding, storytelling, and designing systems that help businesses grow with purpose.
Jermaine Alexander
Accounts & Development
Jermaine is a business development and client strategy lead with extensive experience in marketing, account management, and operations. He has successfully led high-impact projects across government, tech, retail, and construction, combining a keen understanding of client needs with strong commercial acumen. Passionate about turning great ideas into scalable brands, Jermaine helps businesses craft compelling strategies, build trust with their audiences, and grow sustainably. His sharp instincts and people-first approach make him a key bridge between vision and execution at Big Heart Media.
Taniya Benedict
Operations & Governance
Taniya Benedict is a lawyer and global operations strategist with deep expertise in systems management, compliance, governance, and international partner relations. She is the co-founder of NABU, a nonprofit organization operating across eight countries, where she played a pivotal role in shaping the organisation’s global growth. At NABU, Taniya led cross-functional teams across Africa, Asia-Pacific, and the U.S., developing strategies and partnerships that prioritized efficiency, sustainability, and scale. Prior to her work in the nonprofit sector, Taniya practiced as an international refugee lawyer. She holds a Master’s degree in International Law and Development from the University of Melbourne and a Law degree from Monash University. An Australian-qualified lawyer, Taniya brings a unique blend of legal insight and operational leadership to every mission she undertakes.